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FAQ


Where Can I Find Documentation To Help Me Use FastSite?

I Added Locations To My List, But I Can't Get Them To Appear In The Results When I Enter The Zip Code?

I Changed the Number of Results for My Results Page, But I'm Still Getting the Old Number of Results When I Try It from My Site. Help!

I Click The 'Get HTML' Button And I Get An Error Saying 'You Must Be Logged In To Access This Feature', But I am Logged In. Help!

The Gold account features list 'Unlimited'. What exactly do you mean by 'Unlimited'?

If I Need More Help Than What Is Provided In The Online Help, What Do I Do?

Does FastSite Use Cookies?

Does FastSite Sell My Information to Other Companies?


Where Can I Find Documentation To Help Me Use FastSite?
FastSite provides two manuals in Adobe PDF format. If you do not have Adobe Acrobat reader, you can download it for free by clicking here. These guides provide step-by-step instructions. You can download the guides by clicking on the links below.

    Guide to Working With Your Data. This guide gives you detailed information on how to add and edit your data, import your data, and export your data. It describes the exact data formats required for using the automatic data importer, as well as the formats FastSite expects to see in each field. (14 pages)

    Guide to Using Search Attributes (For Gold Customers). This guide provides an overview of Search Attributes and gives you specific instructions on how to further restrict your geographic search by giving your customers additional attributes to use. (8 pages)

    A Guide to Customizing the HTML for Your Locator. This guide provides examples of how to extend the basic HTML that FastSite provides to customize the look and feel of your locator. (9 pages)


I Added Locations To My List, But I Can't Get Them To Appear In The Results When I Enter The Zip Code?
Whenever you add or edit or your data, you must go to Step 2 in the Design Results Page section and click on the Test Data button in order for the changes to take effect. Doing this will also let you know if there are any errors in your data (missing zip codes, invalid zip codes, etc.). If you are logged in, you can get to Step 2 by clicking here.


I Changed the Number of Results for My Results Page, But I'm Still Getting the Old Number of Results When I Try It from My Site. Help!
Unlike all other properties, when you change the Number of Results after going live with it, you must refetch the HTML code and replace it in your application. You must log back into FastSite, change the Number of Results property, go to Step 2 and hit Test Data, and then refetch the HTML code.


I Click The 'Get HTML' Button And I Get An Error Saying 'You Must Be Logged In To Access This Feature', But I am Logged In. Help!
First, make sure you are really logged into your FastSite account. If you are logged in, the word Members should appear at the upper left corner of your window, followed by a Log Out link.

Once you have confirmed you are indeed logged into FastSite, then the problem is that you have cookies disabled in your browser. FastSite uses a session cookie to confirm that you are logged in. Please note that if you have cookies disabled, this error message may appear anytime you attempt to access a feature in FastSite and not just when you go to retrieve the HTML code. To fix the problem, enable cookies in your browser.

Internet Explorer enables cookies by default. However, if you see this error message, you may need to adjust the Security settings. To do this, click the Tools menu and select Internet Options. Then click the Security tab and adjust the settings appropriately.

For Netscape users, click the Edit menu and select Preferences. Go to the Advanced tab and check the appropriate box under the Cookies section.


The Gold account features list 'Unlimited'. What exactly do you mean by 'Unlimited'?
For Gold accounts, we allow an 'Unlimited' number of lists and an 'Unlimited' number of entries within those lists. By 'Unlimited', we mean that you can have as many lists or entries as needed so long as the number of them does not exhaust FastSite server resources. Should the server resources be seriously compromised, then FastSite will need to discuss your usage requirements further.


If I Need More Help Than What Is Provided In The Online Help, What Do I Do?
First, take a look at the FastSite guides, which are available in PDF format, to see if your question is answered in them. If you do not have Adobe Acrobat reader, you can download it for free by
clicking here. These guides provide step-by-step instructions. Three guides are available. You can download them by clicking on the links below.

If you still don't have the answer, send FastSite email at: . Please provide as much information as you can about the problem. We try to provide answers within one business day.


Does FastSite Use Cookies?
Yes. Like most programs that store information, FastSite uses a session cookie. However, with a session cookie, nothing is stored in your browser. This is why you need to enter your password to log into your FastSite account.

In general, Cookies are pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of Cookies is an industry standard, and many major web sites uses them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept Cookies. If you prefer, you can set yours to refuse Cookies. However, you may not be able to take full advantage of a web site if you do so.


Does FastSite Sell My Information to Other Companies?
No, FastSite does not sell customer information or customer data.





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